Customer Care Frictionís Product Warranty Friction Tattoo offers warranty services for a variety of different Friction products. Friction products carry a full warranty for the period specified. Some Friction products carry different warranty periods due to the nature of the productís design, manufacture or expected use, the warranty applies from the date of purchase by the first customer. Below is a description of the services offered for the various product groups.
Diablos and Storms: 1-year warranty on parts and motor. Lifetime warranty on frame.
Prime Coils: Lifetime warranty
Prime Power Supplies: 1-year warranty
Lifetime warranty on pro machine frames only includes damage to the structural integrity of the frame, and does not include cosmetic issues.
* For all other artist built machines: We do not offer warranties on any other machines except those that carry Friction or Prime brand name, check with builders for their warranty info.
General Terms & Conditions:
Warranty is for repair or replacement ONLY.
No refunds, unless it is received defective, and reported within 15 days of receiving.
We will attempt to repair the return, if we are unable to repair the item, we will send a replacement.
We require 30 business days to process returns.
If any major modification is done to a machine, or the damage is beyond everyday wear and tear, the warranty will be void.
Shipping is not included for warranty returns.